TERMS & CONDITIONS | silicacommunications

Terms & Conditions

PRICING

Silica Communications, LLC reserves the right to change prices without notice. All custom quotes are valid for 72 hours from the date of quote

unless otherwise noted.

PAYMENT TERMS

All customer Purchase Orders ("PO") are subject to acceptance by Silica Communications, LLC, and INNO Instrument. Customer’s PO must be placed to Silica Communications in writing (e-mail, fax or letter). Silica Communications, LLC shall send an acknowledgement within five (5) business days from the

date the PO is received by Silica Communications, LLC.

Payments must be in U.S. dollars and cash discounts are not allowed. We accept most major U.S. credit cards, wire transfers, checks, and PayPal. Our remit to address is: Silica Communications, LLC, 1884 Turnberry Terrace, Orlando, Florida 32804.

SHIPPING POLICY

All products are sold FOB shipping point. Items will be shipped with UPS, USPS or our choice of freight carrier unless otherwise requested by purchaser. Please advise method of shipment and if a carrier is preferred when order is placed. We discourage mandatory carrier requirements which have an adverse effect on service and delivery. Check your order immediately upon arrival. All damages must be noted on delivery receipt. Failure to do so will result in a VOID of warranty terms. Warranty is not valid in the event of damage due to shipping. Any claims for damage or loss while in transit, must be filed with the carrier. Buyer will be reimbursed for any such loss only after claim is settled with shipping carrier. Shipping charges are not refundable under any circumstances. If buyer opts not to purchase insurance, any damages incurred during shipping will be the responsibility of the buyer and any and all warranties will be void. Seller is not responsible for shipping damages due to insurance not being purchased. International buyers are responsible for customs duty charges. Force Majeure. Neither party will have any liability for delay or non-delivery in the performance of its obligations under this Agreement when attributed to Acts of God, superior force, and compliance in good faith with any applicable legislation or governmental regulation, or any other cause beyond reasonable control of such party.

WARRANTY

Seller maintains strict warranty periods. Warranty starts on date of delivery and is valid for the specified time frame noted on such item. Warranty

is reviewed under Silica Communications, LLC's discretion. Warranty on such item will be exchanged, repaired, refunded or void. Please see

"Warranty Details" for the full warranty policy.

RETURNS

All items being returned must first be approved by Silica Communications, LLC and have a RMA (Returned Merchandise Authorization) form accompanied with such return. Please contact us at 844-974-5422 or sales@silicacomm.com to receive a RMA. Returns may be subject to a 20% restocking fee. Returns must be shipped back to us in the original packaging or with no less than 2-4 inches of foam surrounding the item, or per UPS specifications. If the item is not suitably packaged and shipping damages occur, no credit allowance, refunds, replacement or exchanges will be shipped. For international orders, buyer is responsible for filling out shipping and export documentation to read "Warranty Return" or similar. Silica Communications, LLC does not pay for import taxes on returns.

QUESTIONS?

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